Customer Service Manager

Post date :   12/3/2018


* Oversee the operation of customer service hotline & service activation team, ensure continue improvement on service quality

* Monitor and review the service performance and control the compliance of working procedures

* Manage and ensure customer complaints being handled and resolved timely & effectively

* Manage / plan the quality tracking activities and analyse the feedback to initiate improvement actions.

* Identify service issue and reflect to appropriate parties for service improvement

* Assist in any duty or hoc project that may be assigned in achieving the department's goal

* Regular overseas business travel is required


* Degree holder in any discipline

* Minimum 3 years of experience in customer services and hands-on experience in call centre operations is preferable

* Strong communication and presentation skill

* Good command of written and spoken Chinese and English and proficient in Mandarin