Customer Service Manager (Telecom)


Post date :   15/3/2018
 

Responsibilities:



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Oversee the operation of customer service hotline & service activation team, ensure continue improvement on service quality


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Monitor and review the service performance and control the compliance of working procedures


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Manage and ensure customer complaints being handled and resolved timely & effectively


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Identify service issue and reflect to appropriate parties for service improvement


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Plan and conduct product or service UAT to meet committed delivery dates


Requirements:



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Degree holder in any discipline


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Minimum 3 years of experience in customer services and hands-on experience in call centre operations is preferable


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Strong communication and presentation skill


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Good command of written and spoken Chinese and English and proficient in Mandarin