Executive Housekeeper


Post date :   16/8/2016
 

Responsibilities:

* Report directly to the Director of Rooms and supervises all colleagues within the Housekeeping Department including the Laundry Department.

* Knows how businesses work; knowledgeable in current and possible future policies, practices, trends, technology, and information affecting his/her business and organization.

* To ensure that cleanliness and service standards are maintained in all areas of responsibility.

* To provide supervisory guidance and support to all colleagues in the Housekeeping Department and ensure that they perform their duties effectively.

* To monitor guest satisfaction by effectively following up of comments and complaints within 24 hours.

* To liaise with the Training Manager on departmental learning and development needs.

Requirements:

* High school, diploma in hotel management or equivalent education required.

* Able to speak, read, write and understand the English & Chinese.

* Strong training, organizational and operational skills.

* Fair and firm management abilities with high influencing skills.

* At least 3-4 years working in a 5-star international or luxury hotel in a similar position.