Front Office Manager


Post date :   18/7/2017
 

Responsibilities:



* Direct and control operation of the front office and coordinate activities in order to obtain optimal room occupancy and revenue.
* Oversee all activities of the front office to ensure high standards of guest service and accuracy in all phases of the operation.
* Ensure a gracious welcome and personal arrival moment to each arriving guest is extended as well as a warm, uncompromising and bespoke arrival/ departure experience is implemented in order to differentiate ourselves from our competition.
* Provide active support to the hotel Senior Leadership Team and align with broader hotel goals.

Requirements:



* Diploma in hotel management or equivalent education required.
* Fair and firm management abilities with high influencing skills.
* Strong organizational and operational skills, have ability to work with minimum supervision.
* Excellent communication skills, both verbal and written.
* Minimum of 1 to 2 years' experience in a four-star or five-star property in Front Office Manager position.
* Fluent in English, Cantonese and Mandarin.