Responsibilities:
§ Resolve customer complaints as appropriate to maintain a high level of customer satisfaction. Follow up for guest satisfaction and problem resolution.
§ Work with purchasing, cost control and suppliers to ensure the most competitive prices and purchase terms for beverages and supplies
§ Fully understand and assist in the identification of market needs and trends, ensuring the product meets and is continuously aligned with these requirements and opportunities.
§ Assist the Director of Food and Beverage and marketing department in the planning and implementation of an effective marketing plan, to ensure maximum competitive advantage.
§ Identify training needs, plan and implement effective training programs for respective associates, in conjunction with the HR & Training Department.
§ Provide leadership and guidance to associates, assist to resolve associate conflict. Provide timely feedback, and embrace and promote associate’s personaldevelopment.
§ Assist cost control and manage inventory levels. Conduct monthly beverage inventory checks on all beverages and related supplies.
§ Liaise with the Safety and Security Manager on relevant matters. Assist in handling and investigating all serious cases of accidents.
§ Participate in the formulation of the annual operating budget in determining projected revenues and expenses, and operating equipment requirements.
§ Assist the Director of Food and Beverage in ensuring that all company policies and procedures, and standard operating procedures are adhered to.
Requirement:
§ High school, diploma in hotel management or equivalent education.
§ Two to four years experience in similar food and beverage operation.
§ Strong knowledge of beverage
§ Fair and firm management abilities with high influencing skills.
§ Strong organizational skills.
§ Excellent communication skills, both verbal and written.
§ Ideal training and coaching skills – Train the trainer skills.
§ Marketing knowledge and progress.
§ Able to speak, read, and write English, and preferably understand Mandarin or Cantonese.
Interested candidates please send the updated resume to info@mss-recruitment.com
