Our client is one of the luxury chain in Macau.
It is seeking right candidates for its expansion here.
Position: General Manager
Store Profitability and Productivity
- Develop the location’s expense and sales budgets in consultation with Managing Director and Director of Operations and Control.
- Deliver sales and profitability targets. Execute strategies, initiatives and staffing level are within budgetary guidelines and scheduling is within payroll budget.
- Actively partners with Managing Director, Division Merchandise Managers, Global Merchants and Marketing teams to influence and execute strategies to drive sales and profitability.
- Ste store selling and productivity plans to achieve or exceed customer penetration and spend targets, and grow market share.
- Responds to changing business conditions in order to deliver sound financial results.
- Ensure the location management team is effectively communicating both opportunities and issues to merchants.
- Minimize stock losses through effective management oversight of stock control practices and security procedures.
- Oversea Lease Brand Business relations: participates in lease negotiation; organizes strategies and tactics to build the lease business including working with the merchants, marketing teams and brands as appropriate on PSC events, training, mystery shoppers and store layouts.
- Build strong relationships with joint venture partners.
- Maintain keen awareness of competitor movements and activities.
- Works as part of a team with Business Development, Group and Corporate Finance on the development of proposals for both existing and potential locations as/ when required.
- Key management participant in redevelopment activities for your retail location as/ when required.
Team & Service Management
- Effectively communicate company overall objectives and how the location store’s sales targets and strategies support achievement of those objectives. Ensure location management team set goals and objectives which remain focus on overall business strategies. Review progress on a regular basis.
- Create and promote a positive work and industrial relations environment in line with company values, employee related policies and practices and local environment considerations. Responsible for staff retention, staff development and job satisfaction levels. Provide effective team leadership through open communication, training, coaching and active encouragement of direct reports and the team to meet or exceed location sales and profitability targets, while role modeling desired behaviors.
- Ensure a development plan is place and actively reviewed for all management and potential management team members.
- Partner with Managing Director and Talent Management to ensure a succession plan is in place and actively progressing for your territory.
- Take corrective action to improve unsatisfactory performance, in consultation with Talent Management and adhering to local TM requirements. Ensure your management team does the same.
- Ensure your management team consistently coaches their staff with a focus on enhancing the customer experience. For Sales teams, in addition to service levels this includes continual improvement and refinement of sales techniques and product knowledge.
- Prepare and deliver performance appraisals providing relevant and specific feedback. Ensure your location management team members do the same for their staff.
- In collaboration with Managing Director, Corporate and local Talent Management teams, identify, implement, and monitor outcomes from individual and team development programs delivered. Provide feedback on training effectiveness to relevant delivery manager. Ensure participating staff have pre and post training discussions at your location, with action plans made where appropriate, to actively reinforce practical application of their learning.
- Oversea recruitment and selection. Ensure conducted in a professional and efficient manner. In collaboration with Talent Management, up skill sales management team in recruitment techniques and ensure adherence to company related policies and local legislation.
Store Presentation
- Works with Store teams, Merchants and Visual to develop and implement both store presentation and promotional activities.
- Property executes and maintains company internal and vendor’s Visual Merchandising directives in line with required standards.
- Oversea Facilities Management to ensure the highest standards are maintained.
- Ensure that that workplace is safe, with the premises and behaviors of employees not imposing risk to the health and safety of any person. Ensure systems or procedures are in place for risks to be identified and reported by any staff member, appropriately and promptly assessed, and to be actively addressed noting compliance with any relevant local legislation.
External Networking
- Actively participate in corporate charity initiatives, local community and government activities to demonstrate company's commitment to the local community in both business and social sense.
- Establish and build strong working relationships with key business groups and associations. (e.g. Airport Authority, Customs, Tourism Boards, travel agents, vendors, business school / university faculty)
- Actively promote company brand and a strong positive professional image at all times.
General
- Complete internal reports and participate in various projects in conjunction with other senior mangers, as required.
- Communicate with appropriate internal contacts including Managing Director, Talent Management, Finance, Merchandising, Marketing and Global CSC teams on relevant store issues.
- Manage team compliance with all company policies and procedures, Customers regulation and relevant trading laws.
- Perform any other duties as requested in a diligent and conscientious manner.
Position Requirements:
Education:
Bachelors Degree in Management, Business or equivalent.
Working Experience:
Minimum 7 years retail store management required. Regional and market leadership experience with merchandising and financial accountability highly desired. Merchandising and negotiations experience a plus.
Tools/ Resources:
Proficiency in MS Microsoft computer applications (Excel, Word, PowerPoint, and Access) and email required.
Travel:
International travel multiple times per year to attend senior management meetings as/ when required.
Other Knowledge, Skills and Abilities Required:
- Strong multidimensional leadership ability. Able to effectively operate in a culturally diverse environment with astuteness and sensitivity.
- Must have high degree of integrity and confidentially with a keen sense of business / financial acumen.
- Accuracy and attention to detail.
- Able to work under stringent deadlines and high pressure and be able to prioritize a heavy workload with multiple deadlines.
- Must have strong interpersonal skills and be able to work well with personal at various levels.
- Must have strong communication skills, both oral and written and be comfortable in making high level presentations.
- Function as a resourceful and proactive team member.
- Must be able to have a flexible schedule.
- Able to work independently with minimal supervision.
- Must be accurate.
- Strong organizational skill.
- Strong analytical skills; ability to work with complex issue.
- Able to make sound decisions with relevant facts at hand. Does not shy away from conflict.
- Good problem solving skills.
- Ability to work independently and on weekends and outside of regular office hours, if required.
