Position title: Product Sales Manager
Job Responsibilities and Duties:
Selling and Customer Experience
- Align the customer experience to the Company vision – exceptional people delivering exceptional products.
o Lead, inspire and celebrate exceptional customer experience.
- Drive sales: action sales, clearance, promotions, and incentive targets with passion. Focus on ways to increase and continually improve.
o Conversion of customers from non-buying to buying;
o Spend per transaction, and
o Average Units per Sale (AUS).
- Manage your sales floor: Ensure a high energy, positive floor experience for staff and customers.
o Observe, coach and react to what is happening around you to continually improve the customer experience and team productivity.
o Manage team visibility on the shop floor for optimal staffing and floor coverage
o Effectively partner with the Platinum Services team to enhance the customer experience.
Team & Service Management
- Effectively communicate Company overall objectives and how the sales team are critical to driving the achievement of Company vision, store sales targets and strategies for those objectives. Ensure Team Leader Sales and the Sales Associates have clear goals and objectives which remain focused on the customer experience and productivity targets.
- Review sales productivity and individual sales team member’s performance on a regular basis.
- Create and promote a positive work and industrial relations environment in line with Company values, employee related policies and practices and local environment considerations. Responsible for sales staff retention, development and job satisfaction levels. Provide effective team leadership through open communication, training, coaching and active encouragement of the sales team to meet or exceed location sales and profitability targets, while role modeling desired behaviors.
- Ensure a development plan is in place and actively reviewed for each of your sales team. Work with your AGM Sales to identify future potential PSM’s and Team Leaders and ensure development plans for this talent.
- Take corrective action to improve unsatisfactory performance, in consultation with your AGM Sales and Talent Management, adhering to local TM requirements.
- Lead, coach and train your team to ensure they are consistently growing in skills, confidence and effectiveness in their roles. Includes ensuring Team Leader Sales proactively coach sales staff with a focus on enhancing the customer experience and delivering the company vision of exceptional people delivering exceptional product. In addition to service levels this includes the sales team’s continual improvement and refinement of sales techniques and product knowledge, and effective translation into customer penetration and staff productivity results.
- Prepare and deliver performance appraisals providing relevant and specific feedback.
- For training sessions and materials used by you and your team, provide feedback on training effectiveness to your AGM Sales. Actively participate in pre and post training discussions at your location, with action plans made where appropriate, to actively reinforce practical application of the learning.
- Participate in recruitment and selection of your Team Leaders and sales as required. Ensure recruitment interviews are conducted in a professional and efficient manner. In collaboration you’re your AGM Sales and Talent Management, apply recruitment technique for quality talent selection and ensure adherence to company related policies and local legislation.
Product Management
- Responsibility for being the primary communication link between product merchants and the customer, including regular phone and email communications. Actively prepare and participate in the bi-monthly MM / Brand / Product conference calls.
- Maintain a very high standard of product and brand knowledge for your area, and ensure the same from your team.
- Maintain and enhance local brand relationship, while upholding confidentially in sales and performance related information.
- Ensure floor presentation meets or exceeds brand and company requirements.
- Participate in the development and execution of merchandise strategy including promotions, seasonal buys, etc.
- Set and maintenance of appropriate Presentation Stock (PS) levels.
- Facilitate the interests of the best clients via the product.
General
- Actively participate in corporate charity initiative, local community and government activities to demonstrate company’ commitment to local community in both business and social senses.
- Actively promote the company brand and a strong positive professional image at all times.
- Complete internal reports and participate in various projects as/ when required.
- Communicate with your AGM Sales on relevant store issues.
- Manage team compliance with all Company policies and procedures, Customs regulations and relevant trading laws, raising any concerns or issues to your AGM Sales or AGM Operations.
- Ensure that the workplace is safe, with the premises and behaviors of employees not imposing risks to the health and safety of any person. Where risks are identified, repost appropriately for prompt assessment and action in line with location procedures.
- Perform any other duties as requested in a diligent and conscientious manner.
Position Requirements:
Education:
Bachelors Degree in Management, Business or equivalent preferred, not essential.
Work Experience:
2+years retail store experience required. Leadership experience with sales and luxury merchandise highly desired.
Critical Skills:
Fluency in English and other languages as required by location.
Other Knowledge, Skills and Abilities Required:
- Strong multidimensional leadership ability. Able to effectively operate in a culturally diverse environment with astuteness and sensitivity.
- Must have high degree of integrity and confidentially with a keen sense of business / financial acumen.
- Accuracy and attention to detail.
- Able to work under stringent deadlines and high pressure and be able to prioritize a heavy workload with multiple deadlines.
- Must have strong interpersonal skills and be able to work well with personnel at various levels.
- Must have strong communication skills, both oral and written and be comfortable in making presentations.
- Function as a resourceful and proactive team member.
- Must be able to have flexible schedule.
- Able to work independently with minimal supervision.
- Must be accurate.
- Strong organizational skills.
- Strong analytical skills, ability to work with complex issue.
- Abel to make sound decisions with relevant facts at hand. Does not shy away from conflict.
- Good problem solving skills.
- Ability to work independently and on weekends and outside of regular office hours, if required.
