Senior Manager, Network & Telecoms

Job Responsibilities

• Understand management expectations in order to tailor approach and deliver consistently in a fast paced environment.
• Under the guidance of the Operations Director to manage and support large-scale production environment.
• Maintain and enhance existing documentation, inventory, contact lists, procedures, escalation sheets and roster.
• Create action plans and tasks lists around various steady-state initiatives and routine maintenance jobs.
• Hands-on technical support to customers and IT teams.
• Take on and resolve escalated support call
• Apply upgrade packages in the production environment.
• Coordinate and communicate directly with other IT teams to ensure continuity when making changes for client environments.
• Ownership of server deployment procedure and maintain OS Deployment imaging system and system imaged.
• Maintain and update trouble-tickets that are assigned for client support requests.
• Uphold the highest level of quality around physical state of the Data Centre systems including labeling, cleanliness, cabling, and layout.
• Report work progress status to the Operations Director.
• Take ownership of issues/problems and ensure timely escalation to the Operations Director.
• Ensure issue resolution is communicated and expectations are set/met in a timely and effective manner.
• Develop and/or contribute to process standard guidelines for service excellence.
• Accountable for timely and appropriate response to requests for information that meet or exceed expectations.
• Proactively coordinate with facilities providers for outstanding deliverables.

• Job Requirements

• At least 5 years of relevant experiences with technical support and architecture design expertise in enterprise Windows environment
• Solid experiences in setup and operation of server farms in Call Centre, Data Centre, Command Centre and/or Network Operation Centre
• Solid experiences in solution architectures and systems integration.
• Excellent verbal and written communications skills in both English and Chinese
• Good analytical and problem solving skills
• Strong organizational and multi-tasking skills
• Knowledge of both the Business and IT

Interested candidates please forward your resume to info@mss-recruitment.com