Senior Training Officer

Job responsibilities:

·         Assist in design, formulate & deliver training courses from junior to supervisory staff

·         Conduct training in customer service and other related area.

·         Deliver, prepare and update all training materials

·         Plan and execute of training classes related to sales & customer service

·         Review training materials and modify the topics and presentation to raise audiences interest Job requirements

Requirements

·         Degree holder in Human Resources / Training / Psychology or other related discipline

·         Minimum 3 years solid training and development experience, with MNC background will be an advantage

·         Hands-on training experience in conducting customer service training and other related training.

·         Solid experience in training needs analysis, career development & customer service training Excellent command of spoken and written English and Mandarin and Cantonese

·         Macau resident