Responsibilities
· Manage regional systems support team.
· Manage installations and upgrades of systems products.
· Improve and maintain customer satisfaction of company support services.
· Manage pre and post sales technical support.
· Manage customer technical training.
· Manage internal IT support.
Requirement:
· Bachelor’s degree in Engineering or equivalent.
· 5+ Years experience in computer systems or business applications support, troubleshooting and analyzing problems.
· 5+ Years Customer Support experience is required.
· Minimum of 3 years managerial/supervisory experience is required.
· Excellent people management skills and leadership.
· Excellent communication and customer facing skills.
· Experience in project management.
· Background in IT or related industry.
· Understanding of casino operations is a plus.
Interested candidates please send the updated resume to info@mss-recruitment.com
